Privacy Policy

Last updated: June 12, 2026

1. Information We Collect

We collect the following personal information when you register and use ServCore:

  • Account information: name, email address, and optionally your Telegram handle
  • Order data: service selections, form submissions, uploaded files, and order details
  • Payment information: transaction references and amounts (we do not store raw card or wallet credentials)
  • Usage data: IP addresses, browser type, and activity logs for security and analytics purposes

2. How We Use Your Information

We use collected information to:

  • Process and fulfil your orders
  • Send transactional notifications via email and Telegram
  • Maintain account security and detect fraudulent activity
  • Improve platform performance and service quality
  • Comply with legal obligations and resolve disputes

3. Data Sharing

We do not sell your personal information. We may share data with:

  • Payment processors (Coinbase Commerce, mobile money providers) as required to process transactions
  • Email and messaging services used to deliver notifications (SMTP providers, Telegram)
  • Law enforcement when required by applicable law

4. Data Retention

We retain your account data for as long as your account is active. Order records are retained for a minimum of 3 years for accounting and dispute resolution purposes. You may request deletion of your account and associated data by contacting us.

5. Security

We implement industry-standard security measures including password hashing (bcrypt), CSRF protection, SQL injection prevention, and encrypted file storage. Uploaded files are stored outside the public web directory and served through authenticated download links.

6. Cookies

We use only session cookies required for authentication and CSRF protection. We do not use third-party tracking cookies or advertising cookies.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Withdraw consent for optional data uses (e.g., Telegram notifications)

To exercise these rights, contact us at support@yourdomain.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of the platform constitutes acceptance of the updated policy.

9. Contact

For privacy inquiries, contact: support@yourdomain.com